Our services

We take on the approach for your organization. We act for you as a ‘single- point-of- contact’. Then we shall, in close consultation with you, engage the appropriate experts to deliver your project successfully in an effective and efficient manner.

Below an overview of our services

End-to-End

• Communication to target groups
• Providing knowledge session(s) for Service Desk and Local Administration
• The adding of users in an MDM environment
• Pre-configuration of hardware (e.g. tablets) on which an MDM environment will be placed
• Organize user training (from planning to invite)
• Provide user training on-site
• Providing user documentation, specific to the organization
• VIP support
• Break fix
• Delivering mutations for CMDB
• Telephone support desk for number of agreed/specified period
• Local support desk for the agreed / specified period

Training

• Refresher Course – group training
• Refresher Course – individual
• Refresher Course – group training to service desk staff
• Training for new users – groups and/or individual
• Training use new apps – group training
• Training use new apps – individual
• Training use new apps – group training to service desk staff

User information

• Making new user manuals
• Making instructional videos

Support

• On-site support desk
• Telephone support desk
• VIP Support
• Break fix