End-to-End Support

  • Communication to target groups
  • Providing knowledge session(s) for Service Desk and Local Administration
  • The adding of users in an MDM environment
  • Pre-configuration of hardware (e.g. tablets) on which an MDM environment will be placed
  • Organize user training (from planning to invite)
  • Provide user training on-site
  • Providing user documentation, specific to the organization
  • VIP support
  • Break fix
  • Delivering mutations for CMDB
  • Telephone support desk for number of agreed/specified period
  • Local support desk for the agreed / specified period